Crucial Human Skills in the Age of AI

A research-informed, practical guide to the human behaviours that make AI work in real teams.

Most teams do not have an AI problem. They have a human-skills problem around AI. This downloadable guide helps you build those skills in a practical way, so adoption becomes safer, clearer and more effective.

The core question

AI can generate outputs in seconds. So why do teams still struggle with quality, trust, accountability and follow-through?

In this guide you will learn how strong teams protect four things while using AI:

• Quality: fewer errors, better judgment, stronger verification

• Clarity: better prompts, better problem framing, less confusion

• Trust: clearer ownership, healthier communication, calmer collaboration

• Execution: learning that turns into habits, not one-off experiments

The Next Skill Academy Crucial soft skills in the age of AI.pdf

Download PDF • 3.46MB

The guide focuses on the capabilities that make AI genuinely useful at work, including:

1. Judgment and responsible use

   Accountability, ownership, authenticity, appropriate effort, controls and judgment, verification

2. Better thinking, not just faster output

   Critical thinking, problem framing, systems thinking

3. Human communication that reduces friction

   Human-centred communication, collaboration and coordination

4. Continuous improvement that sticks

   Learning agility, reflection, adaptability, process optimizationation

If you want support implementing this in your organisation, we also deliver workshops, talks, and L&D consulting designed to turn learning into visible behaviour change, including simple rhythms like the Impact Learning Cycle.